Sales activity – Cold call, telesales

Sales activity – Cold call, telesales

Sales activity - Cold call, telesales

The aim of the Sales: Cold Call, telesales training is for the participants to acquire communication tools that will make their sales more effective. In the training, they master the most effective telephone sales tools and their negotiation strategy becomes more conscious and advanced.

Do you make a lot of calls, but the results are few? Are the calls taking too long?

Are the right people being called? Do they get through the gatekeepers? 

The theme of Sales: Cold Call, telesales training

  • The cold calling’s role in sales
  • Cold call and product / service
  • The ideal time and timing for a cold call
  • Length of cold calls
  • The role of the sketch
  • Winning the gatekeepers
  • The opening sentence of a cold call
    • Arousing interest
    • The most common starting errors
    • Indispensable content elements of the opening sentence
  • Introduction, positioning
  • The purpose of a cold call
    • Appointment
    • Selling a product / service
    • Invitation
    • Managing conversations
    • The most common mistakes
    • Golden Rules
  • Objection Handling
    • Techniques
    • How long is it worth dealing with the same customer
  • Methods and tools that complement cold calling

To whom do we recommend the Sales: cold call, telesales training?

Our training is for you if:

  • you want to identify which are the problem areas in telemarketing and their development opportunities
  • you want to understand the specifics of different types of calls

Expected results

After the training, the participants

  • will not passively wait for incoming calls and customer applications;
  • they get motivation, strength to try out their new knowledge and experience, find new customers;
  • they are motivated and empowered to try out their new knowledge and experience, to find new customers;
  • they pass through the gatekeepers with much greater efficiency and proportion;
  • measurably more meeting dates will be agreed / product will be sold during calls;
  • they will be able to grab and maintain the attention of potential buyers during calls.

Methods used

  • Situational Exercises
  • Dictaphone exercises
  • Short, interactive coach presentation
  • Continuous feedback, defimition of individual development suggestions

If you have any questions or requests for quotations related to communication training, please feel free to contact our colleagues!

Ormosi Bonifác Katona Gábor Kincses Szilvia
info@treningakademia.hu info@treningakademia.hu info@treningakademia.hu
+36 1 887 2375
+36 30 260 3825
+36 1 887 2317 +36 1 887 2311
Training manager Training manager Head of Training
Time management training

Time management training

Time management training

„Time is money.” Never waste time or money, make better use of both!

The goal of time management training is for participants to master conscious time management methods, be able to properly prioritize their tasks, and meet deadlines to increase their personal effectiveness.

The theme of time management training

  1. Presentation of quantitative and qualitative aspects of time management
  2. Problem Definition / Diagnosis
  3. Defining a base time unit
  4. Differentiation of living areas in terms of time loss
  5. The role of goals in effective time management
  6. Detailed discussion of time robbers and finding possible antidotes
  7. Methodological innovations: targeted presentation and summary of time management principles, laws, techniques, systems
  8. Procrastination typologies and their possible antidotes
  9. Creating an individual action plan
  10. Possibilities of developing time attitudes, presentation of 6 time attitudes

 


 

To whom time management training is recommended for?

According to our trainer, we all have 15-20 hours a week, but in some cases even 30 hours, which we can get ourselves with a new type of time management concept.

A zen monk was once asked: what is happiness? All he said was happiness when you have time and humor. Our training deals with the first component, but it does so exhaustively.

If anyone feels like he or she is a person who wants to exercise more control over their own life and finally put an end to the everyday whirlpool of the squirrel wheel, they will get clearly tangible answers during the training.

Expected results

At the end of the training, a device price will be placed in the hands of each participant– which, even if it begins to be used, will be the master of its own destiny and time: its life will not turn out, but will shape who has its own time and, ultimately, its whole rhythm of life.

Methods used in time management training

  • interactive presentation - max. 30-35%
  • time management test, insights, self-awareness
  • time management practices
  • group task resolution
  • structured experience sharing

 

If you have any questions or requests for quotations related to communication training, please feel free to contact our colleagues!

Ormosi Bonifác Katona Gábor Kincses Szilvia
info@treningakademia.hu info@treningakademia.hu info@treningakademia.hu
+36 1 887 2375
+36 30 260 3825
+36 1 887 2317 +36 1 887 2311
Training manager Training manager Head of Training

Sales Performance – LEAN management training


Sales Performance - LEAN management training

One of the main principles of Western corporate cultures, LEAN management, is essentially to increase results and efficiency, to reduce losses.

In summary:

  • using as few resources as possible,
  • with the least possible loss,
  • to achieve the highest possible profit.

The topic of Sales LEAN management training

  • A LEAN approach to the value creation process.
  • The role of SALES (opportunities for integration) in the value creation process.
  • Interpretation of value (customer) and loss in the SALES process.
  • LEAN in the sales process, exploring sources of loss.
  • Applying the LEAN approach to the design and application of the sales process.
  • The role of demand-based SALES and techniques in the LEAN sales process.
  • Further LEAN development and application possibilities in SALES PERFORMANCE.
  • Description of LEAN tools and methods.
  • SALES MANAGEMENT LEAN environment.

What changes are expected after the training?

  • Knowledge of LEAN tools and methods strengthens professional confidence, which helps sales in a LEAN environment, thus expanding the range of market opportunities.
  • Processed topics can contribute to shaping the attitudes of sales staff, which can increase conscious work, which reduces the loss of motivation and energy resulting from frustration.
  • Incorporating the knowledge and skills acquired in the training into everyday practice can reduce unnecessary work, which can have a good effect on the increase of personal effectiveness.

Why is Sales good if LEAN?

Company benefits:

Time and cost-effective business processes increase the chances of customer retention, which can increase the number of loyal customers, which supports the company’s market stability.
Employee efficiency increases, thereby reducing Burn Out risk and reducing fluctuation.
With the least possible effort and the lowest possible rate of return, the highest possible turnover can be achieved.

Business Partner Benefits:

Oiled customer service processes create a sense of security and reduce supplier exposure.
Transforming the customer relationship into a LEAN approach can make the complete LEAN system credible from the outside, which can inspire your partner to apply this to their own procurement and value creation process, thus significantly improving their own efficiency.
With predictable administration, your partner saves time and energy during the procurement process, which can improve your own profitability.

Seller Benefits:

There is a significant reduction in unnecessary work, which reduces frustration and stressful situations, which in itself makes work easier.
The time and energy released from dealing with past frustration situations can also be spent on self-recreation, which improves your quality of life.
Individual effectiveness increases noticeably, and this has a good effect on motivation, so you can achieve your own individual goals.

Methods used in Sales LEAN management training

  • interactive presentation – max. 30-35%
  • time management test, recognitions, self-knowledge
  • time management practices
  • group problem solving
  • structured experience sharing


 


If you have any questions or requests for quotations related to communication training, please feel free to contact our colleagues!

Ormosi Bonifác Katona Gábor Kincses Szilvia
info@treningakademia.hu info@treningakademia.hu info@treningakademia.hu
+36 1 887 2375
+36 30 260 3825
+36 1 887 2317 +36 1 887 2311
Training manager Training manager Head of Training
Resilience training – developing resilient mental endurance

Resilience training – developing resilient mental endurance

Resilience training - developing resilient mental endurance

The goal of the resilience training is to enable participants to adapt to ever-changing expectations, constant readiness, and change while remaining optimistic and healthy. Our goal is for trainees to explore and be able to use their resources from which they can draw strength so that they are not overwhelmed by stress.

According to Gordon's 1995 definition, “resilience is the ability to thrive, mature, and increase competence in the face of adversity. These conditions can be biological disorders or environmental barriers. Adverse conditions can also be chronic and dense or severe, uncommon crises. For an individual in order to thrive, mature, increase his competence, he must mobilize all his resources, be it biological, psychological or environmental. ”

The topic of Resilience training

  • Definition of resilience, justification for its existence
  • Driving forces, drivers and strengths, we can build on - to keep it at such an optimal level
  • Self-knowledge and self-esteem - how many am I in a row? Who is playing the leader role in my life?
  • Self-knowledge exercises
  • Causes of stress and burnout
  • Phases of burnout (burnout), recognition in the early stages (what is charging and what draws in everyday life)
  • Individual development coping strategies, stress management
  • Creating individual action plans, setting enjoyable and achievable goals (Map of elections, Goal matrix)
  • The 5 magic questions - self-check to restore internal harmony

To whom do we recommend Resilience training?

  • for those who are particularly exposed to the effects of stress at work, such as call center staff, personal customer service
  • for middle and senior managers, HR specialists and HR generalists who care about maintaining the effective work of their employees and creating a healthy work environment
  • professionals (eg coaches, mediators, counselors, teachers, lecturers, etc.) who are at increased risk of burnout

The training is designed to enable participants ...

  • be able to recognize what factors charge and immerse them in everyday life and what impact and consequences they have
  • identify the internal drivers along which they operate, which of them endanger physical and mental harmony (Driver test) and what action plans can be created to keep these drivers at an optimal level
  • map their own energy finances and recognize the importance of self-esteem and self-care
  • effectively apply the methods learned in the training to manage stress and be able to discover their own, customized stress management techniques, to reduce the level of stress individually
  • master methods of dealing with internal conflicts
  • create an individual action plan, set livable and achievable goals (Election map, Goal matrix)
  • practice the effective management of stressful situations through situational exercises

By the end of the program, participants will be able to ...

  • recognize and identify the stressors that are most dangerous to them
  • find personalized solutions and apply them effectively to manage stress optimally
  • to stand up for themselves and to stand up for each conflict situation

Methods used

  • interactive trainer presentation - max. 25%
  • group exercises
  • situational exercises

If you have any questions or requests for quotations related to communication training, please feel free to contact our colleagues!

Ormosi Bonifác Katona Gábor Kincses Szilvia
info@treningakademia.hu info@treningakademia.hu info@treningakademia.hu
+36 1 887 2375
+36 30 260 3825
+36 1 887 2317 +36 1 887 2311
Training manager Training manager Head of Training
Presentation skills training

Presentation skills training

Presentation skills training

The purpose of the presentation skills training is to give participants feedback on their individual strengths (which they can always rely on) and to get ideas and practices for the areas to be developed.

Topics of Presentation Techniques

Differences between written and oral communication

Types of presentation

  • Self-presentation
  • Company presentation
  • Product presentations
  • Presentation of services

Preparing for the presentation

  • Relieving stress during preparation
  • Defining the goal
  • Defining the content, creating the principal message
  • Designing the structure of the presentation
  • The memory map
  • Design of awareness raising and maintenance tools
  • Note

Factors and process of presentation

  • "Stage manners"
  • Eye contact, facial expressions, gestures, posture
  • The voice
  • Treatment of stage frightness
  • Dealing with the unexpected reactions and questions of the audience
  • Use of technical aids

To whom do we recommend the presentation skills training?

We recommend our presentation training to all those who perform at smaller meetings or even in front of a larger audience, and who want to avoid boring presentations, want to face against the stage frightness, and want to make their presentations illustrative.

Expected results after the presentation skills training

  • You get feedback on how others see and hear you
  • You build up your speech more effectively
  • You are able to use the tools to make your performance memorable with more confidence
  • You can present the facts in a more authentic and convincing form

Presentation techniques and methods used in training

  • individual exercises
  • continuous feedback from the coach, determination of development points in
  • situational exercises
  • video camera analysis
  • interactive trainer presentation - max. 25%

 

If you have any questions or requests for quotations related to communication training, please feel free to contact our colleagues!

Ormosi Bonifác Katona Gábor Kincses Szilvia
info@treningakademia.hu info@treningakademia.hu info@treningakademia.hu
+36 1 887 2375
+36 30 260 3825
+36 1 887 2317 +36 1 887 2311
Training manager Training manager Head of Training
Negotiation technique training

Negotiation technique training


Negotiation technique trainingThe topic of the negotiation technique training: Managing negotiations, enforcing interests, creating win-win situations. The purpose of the Negotiation Techniques training is to educate the participants with the latest negotiation techniques and methods to be able to communicate effectively.

The topic of the Negotiation Technique training

Basic issues of the negotiation

  • the purpose of the trial is what we want to achieve
  • the conscious construction of the first impression
  • verbal and non-verbal means of communication - how do I know „I have got” the negotiator

The structure and planning of the negotiation

  • the start of the negotiation
  • the ideal order, structure
  • negotiation styles
  • a toolbox of persuasive reasoning
  • exchange of discounts
  • correct handling of customer concerns
  • methods of concluding negotiations

Negotiation tactics, protocol

  • questioning technique, exploring the needs of the other party
  • strategies used during the trial (problem - solving, conflict - creating, priority - giving, inaction, instinct, rigid - flexible, etc.)
  • recognition and management of combat tactics
  • creating and exploiting a win-win situation
  • AIDA (Attention, Interest, Desire, Action)

 


 

To whom do we recommend the Negotiation Technique training?

  • for those who want to learn how to make a deep positive impression on the negotiator
  • who want to recognize why they have not been effective in the trial so far
  • who want to make a step in order to leave a trial with success
  • who want to apply new strategies and techniques in their negotiations
  • who want to argue convincingly

Expected results of the negotiation technique training

  • participants will be able to prepare for negotiations and conduct them effectively and confidently
  • they will be able to manage negotiations according to their own goals
  • they will be able to effectively represent their interests during the trial
  • they become able to get to know the other party’s opinion and position as deeply as possible
  • the general communication skills of the participants develop

Methods used in the negotiation course

  • pair and small group exercises
  • self-knowledge block
  • situational exercises
  • feedback from a coach/developer
  • interactive trainer presentation - max. 20%

 

If you have any questions or requests for quotations related to communication training, please feel free to contact our colleagues!

Ormosi Bonifác Katona Gábor Kincses Szilvia
info@treningakademia.hu info@treningakademia.hu info@treningakademia.hu
+36 1 887 2375
+36 30 260 3825
+36 1 887 2317 +36 1 887 2311
Training manager Training manager Head of Training
Delegation training – Leadership training

Delegation training – Leadership training


Delegation training – Leadership trainingThe purpose of delegation training is to give participants an understanding of the benefits of delegation and typical mistakes, and to be able to assign tasks, hold them accountable, and provide feedback.

 


 

The topic of delegation leadership training

  • The role of delegation in managerial work
  • Issues of delegation and power
  • The impact of organizational culture on the effective feasibility of delegation
  • The "golden rule" of delegation
  • Steps for effective delegation
  • Delegation - To whom? What? How?
  • General levels of delegation
  • The delegation model
  • Typical errors in the delegation process and their avoidance
  • Case study analysis, situational exercises
  • Structure and application of the toolkit of conscious leadership delegation
  • Delegation culture, planning and conducting task allocation discussions

To whom do we recommend our Delegation training?

  • for persons in a leading position
  • primarily to middle management level
  • experienced managers
  • talent program participants

What is the purpose of delegation leadership training?

  • in order the managers understand their own benefits and their subordinates’ of being able to delegate and control certain tasks acquire tools to facilitate the delegation process
  • recognize participants' problems with poor delegation, misallocation of tasks or not to the right person

Expected results

  • understand their own benefits and their subordinates’ ones, they are able to delegate and control certain tasks
  • acquire tools that facilitate the delegation process
  • gain knowledge and experience in different delegation methods
  • they recognize if the source of the problem is that they cannot let go of the task
  • they will be able to hand over tasks - they will have the technique to do so

Methods used in delegation training

  • individual exercises
  • continuous coach feedback, determination of development points
  • situational and situational exercises
  • interactive trainer presentation - max. 25%

 

If you have any questions or requests for quotations related to communication training, please feel free to contact our colleagues!

Ormosi Bonifác Katona Gábor Kincses Szilvia
info@treningakademia.hu info@treningakademia.hu info@treningakademia.hu
+36 1 887 2375
+36 30 260 3825
+36 1 887 2317 +36 1 887 2311
Training manager Training manager Head of Training
Conflict handling training

Conflict handling training

Conflict handling trainingThe aim of the conflict handling training is for the participants to acquire the tools needed for effective and efficient conflict management at a skill level. To this end, the main emphasis is on the participants' thorough knowledge, understanding and practice of each method, so that they can immediately return to the workplace to apply what they have heard and practiced. Specific, relevant case studies are developed and resolved, and personalized action plans are developed to translate what has been learned.

Thematics 

Basics of conflict management

  • What is conflict?
  • Opening conversation, case sharing - the way I handle my conflicts now.
  • Thomas Kilmann test - what is my conflict management style?

Conflicts in practice

  • Why is conflict good for us?
  • Understanding the sources of conflict
  • Methods of resolving / resolving conflicts
  • The process of escalation of conflicts and the possibilities of "intervention"

Conflict management communication tools

  • Communication and conflicts
  • Non-violent communication
    • observation
    • feeling
    • need
    • look for
  • Communication barriers
  • ”I” message and characteristic errors

By giving confrontational self-messages, it is also possible to process internal tensions and, through this, build teams. in order to create and maintain boundaries, we develop the ability to say NO, which is a weak skill in the training experience at both organizational and individual levels.

 


 

Who is Conflict Management training for?

We recommend the program to individuals who have repeatedly observed that they have protracted, unresolved conflicts; unable to assert their interests in their conflicts; and they constantly feel lost in a conflict situation.

Expected results after the training:

  • it will more easily recognize and raise awareness of the mechanisms of conflict
  • will be able to find an appropriate way to resolve the conflict as soon as possible
  • you will be more confident in dominating conflict situations and in your own behavior
  • you will be able to learn from your conflicts so that you do not make the same mistake / problem more than once
  • you will be able to use conflicts constructively
  • will be able to anticipate certain conflicts

Methods used in conflict management training

  • Individual processing
  • Tests
  • Structured exercises
  • Situational exercises
  • Small and large group processing
  • Interactive trainer presentation - max. 25-30%

 

If you have any questions or requests for quotations related to communication training, please feel free to contact our colleagues!

Ormosi Bonifác Katona Gábor Kincses Szilvia
info@treningakademia.hu info@treningakademia.hu info@treningakademia.hu
+36 1 887 2375
+36 30 260 3825
+36 1 887 2317 +36 1 887 2311
Training manager Training manager Head of Training
Change management training

Change management training


Változáskezelés tréning

The aim of the training is for the Participants to learn the methods by which a given change can be managed smoothly and confidently, and to acquire tools with which they can manage the resistance!

The theme of the training

  • The psychology of change
  • The impact of change on organizational culture
  • Success factors for change
  • Managing change
    • Preparation (force field analysis, stakeholder management)
    • Implementation, reconciling the interests of the participants, motivating the participants
    • Checking the changing process, correction
    • Follow - up and maintenance
  • Effective leadership styles to drive change
    • Dunphy and Stace model
    • Zaltman-Duncan model

 


 


To whom is the training for?

  • For senior executives, middle managers and HR professionals whose organization is facing major changes
  • For team leaders who want to make a difference by motivating people and developing appropriate institutional communication

What is the purpose of Change Management training

  • At the skill level, participants should acquire the tools needed to manage organizational change effectively and efficiently,
  • Understand the nature and impact of change and its emotional side,
  • They can communicate effectively with colleagues involved in change and motivate them in the process

Expected results

  • Participants understand and manage conflicts that arise during change
  • They acquire a practical toolkit that facilitates the process of organizational change and allows them to consciously deal with problems that arise.
  • They gain knowledge and experience in different change management methods
  • They recognize when the source of the problem is colleagues’ fear of change and can handle it

Methods used

  • Case study analysis, situational exercises
  • Continuous trainer feedback, determination of development points
  • Interactive trainer presentation - max. 25%

 

If you have any questions or requests for quotations related to communication training, please feel free to contact our colleagues!

Ormosi Bonifác Katona Gábor Kincses Szilvia
info@treningakademia.hu info@treningakademia.hu info@treningakademia.hu
+36 1 887 2375
+36 30 260 3825
+36 1 887 2317 +36 1 887 2311
Training manager Training manager Head of Training
Assertive communication training

Assertive communication training

  • If I could express myself better, I would be more successful!
  • I’m often misunderstood what I say.
  • I feel that if I express my opinion firmly, I will offend others.
  • I feel guilty when I say no to a new task.

Assertive communication training provides a quick, effective, and percussive solution to these and similar difficulties. The goal of the training is to teach participants a communication style that they can confidently explore their thoughts and opinions without offending others. Assertive communication training improves the effectiveness of participants in situations where they have to assert their interests or influence their interlocutor. Candidates will learn about their own influencing and communication styles, their impact on effectiveness, and learn ways to keep their own and their partner’s behavior in the zone of assertiveness.

Thematics of the training

Basics of communication

  • The nature of communication in everyday life
  • Types and levels of communication
  • Communication laws
  • Am I saying what I really want to say?
  • Does the other mean what I wanted to say?
  • The meaning, method, and application of understanding attention — avoiding misunderstandings, listening to the other

Assertive communication

  • Interactive presentation of the assertiveness model
  • Aggressive, passive, assertive communication
  • Passive communication
    • Causes and characteristics
    • The consequences
    • Overcoming
  • Aggressive communication
    • root and typical situations
    • Preventing
    • Change
  • Stucking in Aggressive-Passive Communication - Quitting Using Assertive Communication
  • Usefulness / significance of assertiveness in the private and business spheres
  • Function and result of assertive communication
  • Formulation of assertive communication
    • Shaping "I-messages."

 


 

Who is assertive communication training recommended for?

  • For all those who want to advance their interests
  • Who are looking for a quick and effective way to promote understanding themselves
  • Who want to step out of the trap of aggressive and passive communication
  • Who strive for winning-winning communication situations
  • Who want to learn to say no
  • Who want to deal more easily with conflict situations
  • In what situations does assertive communication training help?
  • If you are in trouble with consistent representation of your interests,
  • If you feel insecure in many situations,
  • If often happens that they misunderstand what you want to say
  • If your communication style creates tension that burdens your relationships

In what situations does assertive communication training help?

  • If you are in trouble with consistent representation of your interests,
  • If you feel insecure in many situations,
  • If often happens that they misunderstand what you want to say
  • If your communication style creates tension that burdens your relationships

What is assertive communication??

Assertiveness is a self- and interest-enforcing communication in which the interests and goals of the other party are also taken into account to the maximum. Assertiveness is essentially a communication or even more relational model, the essence of which is openness, honesty. The ability to communicate our own positive and negative emotions, thoughts, and feelings both verbally and non-verbally without experiencing unnecessary anxiety or guilt or violating the dignity of others. Taking responsibility for what happens to us in life.

Expected results

By completing assertive communication training ...

  • from its original style of communication, ‘strengths’ will prevail much more pervasively,
  • the person will understand the specifics of different communication situations and will use the communication tools best suited to different situations or partners
  • it will be much more effective in active (listening)
  • the person will not surrender but will convince you or you will convince others
  • it will be much more effective in problem and task solving

The methods are used in assertive communication training:

  • individually, in pair and small group exercises
  • test, completion and analysis of a communication questionnaire
    exercises in different situations
  • feedback from a developer, coach
  • interactive trainer presentation - max. 20%

 

If you have any questions or requests for quotations related to communication training, please feel free to contact our colleagues!

Ormosi Bonifác Katona Gábor Kincses Szilvia
info@treningakademia.hu info@treningakademia.hu info@treningakademia.hu
+36 1 887 2375
+36 30 260 3825
+36 1 887 2317 +36 1 887 2311
Training manager Training manager Head of Training