The aim of the Sales: Cold Call, telesales training is for the participants to acquire communication tools that will make their sales more effective. In the training, they master the most effective telephone sales tools and their negotiation strategy becomes more conscious and advanced.

Do you make a lot of calls, but the results are few? Are the calls taking too long?

Are the right people being called? Do they get through the gatekeepers? 

The theme of Sales: Cold Call, telesales training

• The cold calling’s role in sales
• Cold call and product / service
• The ideal time and timing for a cold call
• Length of cold calls
• The role of the sketch
• Winning the gatekeepers
• The opening sentence of a cold call
  • Arousing interest
  • The most common starting errors
  • Indispensable content elements of the opening sentence
• Introduction, positioning
• The purpose of a cold call
  • Appointment
  • Selling a product / service
  • Invitation
  • Managing conversations
  • The most common mistakes
  • Golden Rules
• Objection Handling
  • Techniques
  • How long is it worth dealing with the same customer
• Methods and tools that complement cold calling

To whom do we recommend the Sales: cold call, telesales training?

Our training is for you if:

• you want to identify which are the problem areas in telemarketing and their development opportunities
• you want to understand the specifics of different types of calls

Expected results

After the training, the participants

• will not passively wait for incoming calls and customer applications;
• they get motivation, strength to try out their new knowledge and experience, find new customers;
• they are motivated and empowered to try out their new knowledge and experience, to find new customers;
• they pass through the gatekeepers with much greater efficiency and proportion;
• measurably more meeting dates will be agreed / product will be sold during calls;
• they will be able to grab and maintain the attention of potential buyers during calls.

Methods used

• Situational Exercises
• Dictaphone exercises
• Short, interactive coach presentation
• Continuous feedback, defimition of individual development suggestions

If you have any questions or requests for quotations related to communication training, please feel free to contact our colleagues!

„Time is money.” Never waste time or money, make better use of both!

The goal of time management training is for participants to master conscious time management methods, be able to properly prioritize their tasks, and meet deadlines to increase their personal effectiveness.

The theme of time management training

1. Presentation of quantitative and qualitative aspects of time management
2. Problem Definition / Diagnosis
3. Defining a base time unit
4. Differentiation of living areas in terms of time loss
5. The role of goals in effective time management
6. Detailed discussion of time robbers and finding possible antidotes
7. Methodological innovations: targeted presentation and summary of time management principles, laws, techniques, systems
8. Procrastination typologies and their possible antidotes
9. Creating an individual action plan
10. Possibilities of developing time attitudes, presentation of 6 time attitudes

To whom time management training is recommended for?

According to our trainer, we all have 15-20 hours a week, but in some cases even 30 hours, which we can get ourselves with a new type of time management concept.

A zen monk was once asked: what is happiness? All he said was happiness when you have time and humor. Our training deals with the first component, but it does so exhaustively.

If anyone feels like he or she is a person who wants to exercise more control over their own life and finally put an end to the everyday whirlpool of the squirrel wheel, they will get clearly tangible answers during the training.

Expected results

At the end of the training, a device price will be placed in the hands of each participant– which, even if it begins to be used, will be the master of its own destiny and time: its life will not turn out, but will shape who has its own time and, ultimately, its whole rhythm of life.

Methods used in time management training

• interactive presentation - max. 30-35%
• time management test, insights, self-awareness
• time management practices
• group task resolution
• structured experience sharing

If you have any questions or requests for quotations related to communication training, please feel free to contact our colleague!

The goal of the resilience training is to enable participants to adapt to ever-changing expectations, constant readiness, and change while remaining optimistic and healthy. Our goal is for trainees to explore and be able to use their resources from which they can draw strength so that they are not overwhelmed by stress.

According to Gordon's 1995 definition, “resilience is the ability to thrive, mature, and increase competence in the face of adversity. These conditions can be biological disorders or environmental barriers. Adverse conditions can also be chronic and dense or severe, uncommon crises. For an individual in order to thrive, mature, increase his competence, he must mobilize all his resources, be it biological, psychological or environmental. ”

The topic of Resilience training

• Definition of resilience, justification for its existence
• Driving forces, drivers and strengths, we can build on - to keep it at such an optimal level
• Self-knowledge and self-esteem - how many am I in a row? Who is playing the leader role in my life?
• Self-knowledge exercises
• Causes of stress and burnout
• Phases of burnout (burnout), recognition in the early stages (what is charging and what draws in everyday life)
• Individual development coping strategies, stress management
• Creating individual action plans, setting enjoyable and achievable goals (Map of elections, Goal matrix)
• The 5 magic questions - self-check to restore internal harmony

To whom do we recommend Resilience training?

• for those who are particularly exposed to the effects of stress at work, such as call center staff, personal customer service
• for middle and senior managers, HR specialists and HR generalists who care about maintaining the effective work of their employees and creating a healthy work environment
• professionals (eg coaches, mediators, counselors, teachers, lecturers, etc.) who are at increased risk of burnout

The training is designed to enable participants ...

• be able to recognize what factors charge and immerse them in everyday life and what impact and consequences they have
• identify the internal drivers along which they operate, which of them endanger physical and mental harmony (Driver test) and what action plans can be created to keep these drivers at an optimal level
• map their own energy finances and recognize the importance of self-esteem and self-care
• effectively apply the methods learned in the training to manage stress and be able to discover their own, customized stress management techniques, to reduce the level of stress individually
• master methods of dealing with internal conflicts
• create an individual action plan, set livable and achievable goals (Election map, Goal matrix)
• practice the effective management of stressful situations through situational exercises

By the end of the program, participants will be able to ...

• recognize and identify the stressors that are most dangerous to them
• find personalized solutions and apply them effectively to manage stress optimally
• to stand up for themselves and to stand up for each conflict situation

Methods used

• interactive trainer presentation - max. 25%
• group exercises
• situational exercises

If you have any questions or requests for quotations related to communication training, please feel free to contact our colleagues!

The purpose of the presentation skills training is to give participants feedback on their individual strengths (which they can always rely on) and to get ideas and practices for the areas to be developed.

Topics of Presentation Techniques

Differences between written and oral communication

Types of presentation

• Self-presentation
• Company presentation
• Product presentations
• Presentation of services

Preparing for the presentation

• Relieving stress during preparation
• Defining the goal
• Defining the content, creating the principal message
• Designing the structure of the presentation
• The memory map
• Design of awareness raising and maintenance tools
• Note

Factors and process of presentation

• "Stage manners"
• Eye contact, facial expressions, gestures, posture
• The voice
• Treatment of stage frightness
• Dealing with the unexpected reactions and questions of the audience
• Use of technical aids

To whom do we recommend the presentation skills training?

We recommend our presentation training to all those who perform at smaller meetings or even in front of a larger audience, and who want to avoid boring presentations, want to face against the stage frightness, and want to make their presentations illustrative.

Expected results after the presentation skills training

• You get feedback on how others see and hear you
• You build up your speech more effectively
• You are able to use the tools to make your performance memorable with more confidence
• You can present the facts in a more authentic and convincing form

Presentation techniques and methods used in training

• individual exercises
• continuous feedback from the coach, determination of development points in
• situational exercises
• video camera analysis
• interactive trainer presentation - max. 25%

If you have any questions or requests for quotations related to communication training, please feel free to contact our colleague!

The topic of the negotiation technique training: Managing negotiations, enforcing interests, creating win-win situations. The purpose of the Negotiation Techniques training is to educate the participants with the latest negotiation techniques and methods to be able to communicate effectively.

The topic of the Negotiation Technique training

Basic issues of the negotiation

• the purpose of the trial is what we want to achieve
• the conscious construction of the first impression
• verbal and non-verbal means of communication - how do I know „I have got” the negotiator

The structure and planning of the negotiation

• the start of the negotiation
• the ideal order, structure
• negotiation styles
• a toolbox of persuasive reasoning
• exchange of discounts
• correct handling of customer concerns
• methods of concluding negotiations

Negotiation tactics, protocol

• questioning technique, exploring the needs of the other party
• strategies used during the trial (problem - solving, conflict - creating, priority - giving, inaction, instinct, rigid - flexible, etc.)
• recognition and management of combat tactics
• creating and exploiting a win-win situation
• AIDA (Attention, Interest, Desire, Action)

To whom do we recommend the Negotiation Technique training?

• for those who want to learn how to make a deep positive impression on the negotiator
• who want to recognize why they have not been effective in the trial so far
• who want to make a step in order to leave a trial with success
• who want to apply new strategies and techniques in their negotiations
• who want to argue convincingly

Expected results of the negotiation technique training

• participants will be able to prepare for negotiations and conduct them effectively and confidently
• they will be able to manage negotiations according to their own goals
• they will be able to effectively represent their interests during the trial
• they become able to get to know the other party’s opinion and position as deeply as possible
• the general communication skills of the participants develop

Methods used in the negotiation course

• pair and small group exercises
• self-knowledge block
• situational exercises
• feedback from a coach/developer
• interactive trainer presentation - max. 20%

If you have any questions or requests for quotations related to communication training, please feel free to contact our colleague!

The aim of the conflict handling training is for the participants to acquire the tools needed for effective and efficient conflict management at a skill level. To this end, the main emphasis is on the participants' thorough knowledge, understanding and practice of each method, so that they can immediately return to the workplace to apply what they have heard and practiced. Specific, relevant case studies are developed and resolved, and personalized action plans are developed to translate what has been learned.

Who is Conflict Management training for?

We recommend the program to individuals who have repeatedly observed that they have protracted, unresolved conflicts; unable to assert their interests in their conflicts; and they constantly feel lost in a conflict situation.

Expected results after the training:

• it will more easily recognize and raise awareness of the mechanisms of conflict
• will be able to find an appropriate way to resolve the conflict as soon as possible
• you will be more confident in dominating conflict situations and in your own behavior
• you will be able to learn from your conflicts so that you do not make the same mistake / problem more than once
• you will be able to use conflicts constructively
• will be able to anticipate certain conflicts

Methods used in conflict management training

• Individual processing
• Tests
• Structured exercises
• Situational exercises
• Small and large group processing
• Interactive trainer presentation - max. 25-30%

If you have any questions or requests for quotations related to communication training, please feel free to contact our colleague!

The aim of the training is for the Participants to learn the methods by which a given change can be managed smoothly and confidently, and to acquire tools with which they can manage the resistance!

The theme of the training

• The psychology of change
• The impact of change on organizational culture
• Success factors for change
• Managing change
  • Preparation (force field analysis, stakeholder management)
  • Implementation, reconciling the interests of the participants, motivating the participants
  • Checking the changing process, correction
  • Follow - up and maintenance
• Effective leadership styles to drive change
  • Dunphy and Stace model
  • Zaltman-Duncan model

To whom is the training for?

• For senior executives, middle managers and HR professionals whose organization is facing major changes
• For team leaders who want to make a difference by motivating people and developing appropriate institutional communication

What is the purpose of Change Management training

• At the skill level, participants should acquire the tools needed to manage organizational change effectively and efficiently,
• Understand the nature and impact of change and its emotional side,
• They can communicate effectively with colleagues involved in change and motivate them in the process

Expected results

• Participants understand and manage conflicts that arise during change
• They acquire a practical toolkit that facilitates the process of organizational change and allows them to consciously deal with problems that arise.
• They gain knowledge and experience in different change management methods
• They recognize when the source of the problem is colleagues’ fear of change and can handle it

Methods used

• Case study analysis, situational exercises
• Continuous trainer feedback, determination of development points
• Interactive trainer presentation - max. 25%

If you have any questions or requests for quotations related to communication training, please feel free to contact our colleague!

• If I could express myself better, I would be more successful!
• I’m often misunderstood what I say.
• I feel that if I express my opinion firmly, I will offend others.
• I feel guilty when I say no to a new task.

Assertive communication training provides a quick, effective, and percussive solution to these and similar difficulties. The goal of the training is to teach participants a communication style that they can confidently explore their thoughts and opinions without offending others. Assertive communication training improves the effectiveness of participants in situations where they have to assert their interests or influence their interlocutor. Candidates will learn about their own influencing and communication styles, their impact on effectiveness, and learn ways to keep their own and their partner’s behavior in the zone of assertiveness.

If you have any questions or requests for quotations related to communication training, please feel free to contact our colleague!